🔁 Refund and Cancellation Policy

At KEEPER , we aim to deliver the best service experience for our clients and partners. Please read our Refund and Cancellation Policy carefully before making any bookings.

✅ 1. Booking Cancellation by Customer

• You may cancel a booking up to 24 hours before the scheduled service time to receive a full refund.

• Cancellations made within 24 hours of the scheduled time are non-refundable.

• To cancel, please visit your dashboard or contact our support team via [support@keeper.openai-systems.com].

❌ 2. No-Show Policy

• If a customer does not show up or fails to respond at the time of service, the booking is considered non-refundable.

📦 3. Cancellation by Provider or KEEPER

• In case a provider is unavailable or cancels for any reason, you will be offered:

  • A full refund, or

  • The option to reschedule the service with the same or another provider.

💳 4. Refund Process

• Approved refunds will be issued to the original payment method used during booking.

• Refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.

📌 5. Non-Refundable Situations

• Services marked as non-refundable in the service description.

• Discounted or promotional bookings unless canceled by the provider.

• If terms of service or provider instructions were violated by the customer.

📞 6. How to Request a Refund

Please contact us via:

• 📧 Email: info@keeper.openai-systems.com

• 📱 WhatsApp / Hotline: +201000288025

• Include your:

• Full Name

• Booking ID

• Reason for cancellation or refund

📍 Important Notes

• We reserve the right to refuse refund requests that violate our terms of service.

• KEEPER acts as a booking platform and may mediate between customers and providers in disputes, but final decisions depend on case review.